Privacy policy - Hotel Reservations OTS

Privacy policy

Okinawa Tourist Service Incorporated (hereinafter referred to as “We”, “Us”, “Our” or the “Company”) shall abide by this Privacy Policy, besides the laws in relation to protecting personal information (hereinafter referred to as “Personal Information Protection Law”) and related laws and ordinances, in order to protect personal information provided by the users of our service, 「OneTwoSmileHOTEL」 (hereinafter referred to as the “Website”).

1.Business Name, Address and Name of Representative
Okinawa Tourist Service Incorporated
1-2-3 Matsuo, Naha City, Okinawa Prefecture 900-8602
Chairman & CEO. Yoshikazu Higashi
2.Collection of Personal Information
The Company collects personal information under following circumstances.
  • The following information provided at the time of membership registration of the Website and the change of the registered information: Name (including Kana readings of Kanji), address, phone number (including mobile phone and fax number), E-mail address, mobile phone E-mail address, name of your employer/organization, department/job title, address of employment, other contact information, nickname, date of birth, gender, credit card information, and all other information provided by the users through the Website.
  • When the Company accepts inquiries or requests in relation to the Website.
  • When the users participate in campaigns or the like operated and managed by the Company.
  • Any other activities incidental to circumstances hereinabove.
3.Use of Personal Information
The Company shall use your personal information only within the limits of purposes listed below. Also, the Company shall not use your personal information beyond the scope of the purposes listed below without your consent or permission unless otherwise permitted by the Personal Information Protection Law and other such related laws.
  • Providing our services to the membership holders.
  • Distributing notifications and other information in relation to the Website.
  • Creating a temporary backup of the Website for operational and management purposes.
  • Distributing information regarding acceptance of applications for campaigns or survey answers, and contacting and making shipments to relevant parties.
  • Distributing notifications and such information to membership holders.
  • Distributing advertisements on the Website.
  • Conducting researches and investigations in order to safely operate the Website.
  • Responding to inquiries and feedbacks in relation to the Website.
  • Corresponding with inquiries, requests, etc. in relation to the Website.
  • Sending important notifications such as changes in our terms, conditions or policies.
  • Any others purposes incidental to those purposes hereinabove.
4.Use of Personal Information on External Services
On this site, with the consent of our customers, we connect and co-operate with the accounts of external services operated by third parties (hereinafter, "external services"), and provide personal information acquired from the customer can be provided to these external services. Please note the information provided to external services with your consent is not under our control and is subject to the separate privacy policies of the external services.

Furthermore, we provide personal information to the following destinations, by the means and methods of our management systems and electronic media.

(1) Special Terms and Conditions for Facebook Authentication
If a user chooses to register and login to our service through Facebook authentication, the user's Facebook ID, email address, first name, last name, gender, date of birth, place of residence, and other information that registered on Facebook by users, we will acquire and use the information necessary for our services in accordance with this Privacy Policy. Please refer to the following for information on how to cancel the linkage with Facebook.
 (1) Please delete it from "Apps and Websites" on the Settings page.
 (2) After deleting the application, go to "Deleted Apps and Websites" and click "Send Request" to cancel the linkage.
 (3) You will receive a confirmation number and you can check the linkage status here.

(2) From our company through co-operation with the FUN COMPASS service, in co-operation with the mobile tourism navigation site Okinawa Compass, which is operated by Okinawa Tourism DX Promotion Consortium, NTT Communications Corporation and NTT Provision to Comware Co., Ltd.
[Situations where information would be provided]
* Requesting management via the FUN COMPASS service, for travel information reserved via our site
[Personal information that would be provided]
* Information about your hotel reservation, including the reservation number, the date of your stay and the number of nights
[Purpose of providing the information]
* Please note that your usage of the FUN COMPASS service applies separately.
5.Personal Information to a Third Party
The Company shall not provide your personal information to any third parties without your advance consent or otherwise permitted by laws and ordinances.

In case of a merger or an acquisition between our Company and third parties or a transfer of an important part or all of our business, your personal information may be transferred to the relevant third parties. However, the Company shall strive to maintain the confidentiality of the information based on this Privacy Policy during such transition.
6.Shared usage of personal information providing
We share the personal information of our customers with the following companies within our Group, for the purpose of sales promotion activities, for example product development, product proposals, and for contacting and replying to customers.
Personal information shared with our group companies includes name, address, phone number, gender, age, date of birth, email address and product purchase history, etc.

*Companies within our Group which we share information with (as of April 1, 2022)

(1) OTS Transport Service Co., Ltd.
(2) Hokkaido Tours Co., Ltd.
(4) OTS Service Management Research Institute Co., Ltd.
(5) Other companies within our Group
7.Security on Personal Information
We will endeavor to ensure that your personal information is kept up to date and accurate, and will also take the following measures to manage its security.

* We take preventative and corrective measures against unauthorized access, dissemination, loss, or damage to your personal information.
* We provide requisite training and supervision to employees regarding the protection and appropriate management of the personal information of our customers.
* When we outsource work, we appropriately supervise outsourcers, for example entering into contracts regarding personal information protection with the outsourcer, and confirming whether they safely manage the personal information of customers.
* We carry out regular audits regarding how our customers' personal information is managed, and we continually improve safety measures as necessary, including verification of our personal information protection management systems (our initiatives towards personal information protection).
8.Cross-border Data Transfers
Your personal information may be transferred to and retained at a country, prefecture or municipality where the laws in relation to protecting personal information of the country, prefecture or municipality of your residence cannot be enforced. In case of sending your information to the Company from your residence outside Japan, the Company shall transfer and process your personal information in Japan. By sending your personal information to the Company, you are deemed to agree to this Privacy Policy and also to agree with the relocation of your information abroad.
9.Use of Statistical Data
The Company may collect your personal information in the form untraceable to individuals as statistical data in order for us to provide more useful information to the users and to understand what parts of our company’s website or the Website are the most Attractive to the users. Such statistical data shall not be considered as personal information under this Privacy Policy.
10.Cookie and Other Technologies
The sites we provide may use cookies, web beacons and similar technologies for the following purposes.
* Enabling us to provide customers with personalized services, by referring to stored customer registration information when logging into our authentication service.
* Ensuring that the advertisements we display of websites of other companies are based on how you use our website and what you are interested in.
* Analyzing the number of users and traffic to this website.
* Service improvements.
* Security maintenance, including encouraging customers to re-enter their password after a certain period of time (re-authentication).

- Please note that any saved content will not include personally identifiable information such as your name or phone number.
In order to disable cookies, please change the settings on your web browser to reject cookies. However, by disabling cookies, there are some functions of this site that you may not be able to use.

Our website uses Google's analytics tool, Google Analytics, to understand how our website and apps are used. We use cookies to collect anonymous information, and report on website and app usage trends. The main cookie used by Google Analytics is named "_ga". Google uses this cookie not only to report on how you use the website, but also to improve relevant of the ads you see on Google services (including Google Search) and the web, and to measure how you interact with the ads that Google displays. These advertising cookies may be used alongside data collected by Google Analytics regarding Google Services.
* Please click here for the Google Analytics cookie policy.
* To disable the use of data by Google Analytics JavaScript (analytics.js, gtag.js), please download the Google Analytics opt-out add-on from
11.Requests for Clarification of Purpose of Use, Disclosure, Correction, Suspension, etc. of Personal Information
The Company accepts requests for clarification of purpose of use, disclosure, correction of contents, addition, deletion, suspension of use, elimination of personal information, or suspension of providing such information to third parties, at the contact listed below. When we receive a request, we shall verify the identity of the inquirer or his/her representative(s), and correspond with such a request in accordance with the relevant laws and ordinances by providing a response in writing or via E-mail to the inquirer.

However, when the request does not fulfill the requirements of the relevant laws and ordinances, or it is permitted to deny disclosure and similar measures based on a legitimate reason in accordance with the Personal Information Protection Law and other laws and ordinances, the Company may deny your requests.
12.Contact Information
Inquiries related to requests of disclosure and the like, feedbacks, questions, complaints, and any other inquiries regarding handling of personal information should be directed to the contact below.
【Personal Information Protection and Control Department】
Okinawa Tourist Service Incorporated
The General Affairs Department
Address: 1-2-3, Matsuo, Naha-shi, Okinawa TEL 098-917-2546
Business hours: 09:30~17:00(closed on Saturedays, Sundays and national holidays)
13.Governing Law and Exclusive Jurisdiction by Consent
The Privacy Policy shall be governed by the laws of Japan. All disputes arising from and relevant to the Privacy Policy shall be subject to the exclusive jurisdiction by consent of Naha District Court as court of first instance.
14.Continual Improvement
The Company shall review situations related to handling personal information as appropriate, and in striving to continuously improve such situations, the Company may revise the Privacy Policy as necessary. The Company shall not reduce the rights of the users based on the Privacy Policy without the explicit approval from the users. Also, the Company shall post any changes in the Privacy Policy on this page, and in case of a significant change, the Company shall strive to notify the relevant parties in more definitive ways.
As of June 1, 2022
Secretary of Japan Tourism Agency registration travel agency 155th
General corporate judicial person Japan Association of Travel Agents guarantee employee
1-2-3, Matsuo, Naha-shi, Okinawa
Okinawa Tourist Service