Privacy policy - Hotel Reservations OTS

Privacy Policy

Okinawa Tourist Service Incorporated (hereinafter referred to as “We”, “Us”, “Our” or the “Company”) shall abide by this Privacy Policy, besides the laws in relation to protecting personal information (hereinafter referred to as “Personal Information Protection Law”) and related laws and ordinances, in order to protect personal information provided by the users of our service, OneTwoSmileHOTEL (hereinafter referred to as the “Website”).

1. Cross-border Data Transfers
Your personal information may be transferred to and retained at a country, prefecture or municipality where the laws in relation to protecting personal information of the country, prefecture or municipality of your residence cannot be enforced. In case of sending your information to the Company from your residence outside Japan, the Company shall transfer and process your personal information in Japan. By sending your personal information to the Company, you are deemed to agree to this Privacy Policy and also to agree with the relocation of your information abroad.
2. Collection of Personal Information
The Company collects personal information under following circumstances.
  • The following information provided at the time of membership registration of the Website and the change of the registered information: Name (including Kana readings of Kanji), address, phone number (including mobile phone and fax number), E-mail address, mobile phone E-mail address, name of your employer/organization, department/job title, address of employment, other contact information, nickname, date of birth, gender, credit card information, and all other information provided by the users through the Website.
  • When the Company accepts inquiries or requests in relation to the Website.
  • When the users participate in campaigns or the like operated and managed by the Company.
  • Any other activities incidental to circumstances hereinabove.
3. Use of Personal Information on External Services
You may use our Website service jointly with an external service provided by third parties (hereinafter referred to as the “External Service”) by connecting the applicable user accounts together under consent.
The information that you provide to the External Service will not be in control of our Company, and the privacy policy separately provided by such External Service shall be applicable.
4. Use of Personal Information
The Company shall use your personal information only within the limits of purposes listed below. Also, the Company shall not use your personal information beyond the scope of the purposes listed below without your consent or permission unless otherwise permitted by the Personal Information Protection Law and other such related laws.
  • Providing our services to the membership holders.
  • Distributing notifications and other information in relation to the Website.
  • Creating a temporary backup of the Website for operational and management purposes.
  • Distributing information regarding acceptance of applications for campaigns or survey answers, and contacting and making shipments to relevant parties.
  • Distributing notifications and such information to membership holders.
  • Distributing advertisements on the Website.
  • Conducting researches and investigations in order to safely operate the Website.
  • Responding to inquiries and feedbacks in relation to the Website.
  • Corresponding with inquiries, requests, etc. in relation to the Website.
  • Sending important notifications such as changes in our terms, conditions or policies.
  • Any others purposes incidental to those purposes hereinabove.
5. Providing Personal Information to a Third Party
The Company shall not provide your personal information to any third parties without your advance consent or otherwise permitted by laws and ordinances.

In case of a merger or an acquisition between our Company and third parties or a transfer of an important part or all of our business, your personal information may be transferred to the relevant third parties. However, the Company shall strive to maintain the confidentiality of the information based on this Privacy Policy during such transition.
6. Security on Personal Information
The Company shall implement necessary measures to prevent divulgement, loss, or damage of personal information and to improve the security of such information. At the same time, the Company shall educate its employees thoroughly to secure personal information.
7. Use of Statistical Data
The Company may collect your personal information in the form untraceable to individuals as statistical data in order for us to provide more useful information to the users and to understand what parts of our company’s website or the Website are the most attractive to the users. Such statistical data shall not be considered as personal information under this Privacy Policy.
8. Cookie and Other Technologies
This service uses technologies such as Cookies, Pixel Tags, and Web Beacon. These technologies help the Company better understand trends of the users by recording what parts of our websites are visited by the viewers, and expediting and analyzing the effectiveness of advertisements and web search. If you wish to block our use of Cookies, you may do so by change the setting on your web browser. However, when Cookies are disabled, some functions of the Website may also become disabled.
9. Requests for Clarification of Purpose of Use, Disclosure, Correction, Suspension, etc. of Personal Information
The Company accepts requests for clarification of purpose of use, disclosure, correction of contents, addition, deletion, suspension of use, elimination of personal information, or suspension of providing such information to third parties, at the contact listed below. When we receive a request, we shall verify the identity of the inquirer or his/her representative(s), and correspond with such a request in accordance with the relevant laws and ordinances by providing a response in writing or via E-mail to the inquirer.

However, when the request does not fulfill the requirements of the relevant laws and ordinances, or it is permitted to deny disclosure and similar measures based on a legitimate reason in accordance with the Personal Information Protection Law and other laws and ordinances, the Company may deny your requests.
10. Contact Information
Inquiries related to requests of disclosure and the like, feedbacks, questions, complaints, and any other inquiries regarding handling of personal information should be directed to the contact below.

【Personal Information Protection and Control Department】
Okinawa Tourist Service Incorporated
The General Affairs Department
Address: 3-48 Toyosaki, Tomigusuku, Okinawa
Telephone: 098-840-2501
11. Governing Law and Exclusive Jurisdiction by Consent
The Privacy Policy shall be governed by the laws of Japan. All disputes arising from and relevant to the Privacy Policy shall be subject to the exclusive jurisdiction by consent of Naha District Court as court of first instance.
12. Continual Improvement
The Company shall review situations related to handling personal information as appropriate, and in striving to continuously improve such situations, the Company may revise the Privacy Policy as necessary. The Company shall not reduce the rights of the users based on the Privacy Policy without the explicit approval from the users. Also, the Company shall post any changes in the Privacy Policy on this page, and in case of a significant change, the Company shall strive to notify the relevant parties in more definitive ways.

Note: This Privacy Policy is in Japanese, and this is the English translations of the original text. The Japanese language text shall prevail in the event of a conflict between the Japanese version and the English version.

The above
As of October 1, 2015
Secretary of Japan Tourism Agency registration travel agency 155th
General corporate judicial person Japan Association of Travel Agents guarantee employee
1-2-3, Matsuo, Naha-shi, Okinawa
Okinawa Tourist Service