Assistance in the event of accident or breakdown!
Comprehensive road service!

Details of Aioi Nssay Insurance Road Service

Ready to provide emergency assistance in the event of sudden breakdown, car trouble or even when you run out of gas.

Services (Emergency Assistance Services)
	Mechanical Problems
	Refuel when petrol runs out(Fuel cost to be borne by the customer)
	Unlock the car when key is left inside
	Towing after an Accident
	Situation e.g. car tire stuck on the side road drain etc.

Note: The insurance period is limited to one-time use (long-term car contract with over one year period can only use the insurance once a year)

Towing company ready to provide full towing assistance !

Towing service available for distance of up to
500km!

In case of a car problem

1. Move your car to a safe place in the event of a car problem.

[On Ordinary Roads]

Park on the shoulder and wait in a safe place behind the guard rail.

[On Expressways]

On expressways and freeways, remember to display the triangle reflector at the back of the vehicle in the event of breakdown or accident. Please wait in a safe place.

2. Call for assistance. (The operator will ask for the following information.)

●Location of the breakdown
On a general road	・Address ・Place name ・Landmarks
On a expressway	・Name of expressway ・Direction (between XX Interchange and XX Interchange) ・Kilometer marker (if known)
●Vehicle make,registration number,license plate number and color
●What type of assistance you require(condition of vehicle)

3.Rescue call(use the following methods)

Calling Roadside Assistance(nationwide 24 hours a day)

From a mobile phone,  fixed-line phone or public phone	0120-024-024 Phone charges apply (Fixed phone: 10JPY per minute, mobile phone: 10JPY per 20seconds) ※Calls cannot be made from PHS phones and some IP phones. ※When calling from a mobile phone, charges cannot be qualified as a “free minutes call” included in the basic fee.

E-mail	You can also send an e-mail from a PC or mobile phone. Aioi Nssay Insurance Road Service Web site https://www.aioinissaydowa.co.jp/english/

Expressway emergency phone	Linked to the relevant expressway company You will be connected to the management office of each expressway. Please request for “Aioi Nssay Insurance Road Service”. Please note that if you request for another company (other than Aioi Nssay Insurance Road Service), you will be liable for paying the company’s road service fees.

Conditions for use of Aioi Nssay Insurance Road Service

1.Legal restrictions

・Illegally modified vehicles and vehicles without license plates.
・If the driver is driving illegally,for example after drinking.

2.State of the vehicle

・Vehicles with special types of key,or opening locks that are not related to operation of the vehicle.
・Vehicles that cannot be towed or transported or vehicles with gross weight of more than three tons.
・Towing or transport of vehicles with no place of delivery,and long-distance transport.
・If hazard or damage may result to luxury goods, perishable goods, or dangerous goods as a consequence of the Road Service.
・In case of dangerous work and in case of difficulty to perform operation with available equipments and vehicles of Aioi Nssay Insurance Road Service (in those cases, as much as possible we will assist to provide information of companies well-equipped to perform the work required).

3.Weather,fire and other geographic situation

・No-go areas and areas impassable to vehicles.
・Areas where it is difficult to operate a vehicle due to snow,flooding,etc.
・Areas where danger area is expected.
・Some islands.

Requests to customers using Aioi Nssay Insurance Road Service

1.Safety

In case of a breakdown or accident on the road, display the triangle reflector in order to prevent secondary accidents.
Expressways and freeways are very dangerous.Wait in a safe place behind the guard rail for the service vehicle to arrive.

2.Time

Working on expressways and freeways can be very dangerous. Please note that service personnel may need to take safety precautions which can be time consuming.

3.Confirmation of identity

Service personnel may need to see your driver’s license or vehicle inspection certificate in order to confirm your identity.

4.Contacting third parties

Where rescue involves the use of space or property belonging to a third party,please contact the relevant party to obtain consent.

5.Costs incurred by service vehicles

Customer bears the cost of any expenses incurred by service vehicles including parking fees,and ferry boarding fees.

6.Puncture repair

Emergency repair of punctures may not be possible onsite.Please ask when service is available.

7.Peak hours

During heavy rain or snow,or outbreaks of fire when demand for service increases,it may be difficult to make a phone connection,and the service vehicle may take a long time to arrive.