【Hookaido】Details of Aioi Nissay Insurance Road Service

Assistance in the event of accident or breakdown!
Comprehensive road service!

Toll Free Number


Details of Aioi Nssay Insurance Road Service

Ready to provide emergency assistance in the event of sudden breakdown, car trouble or even when you run out of gas.

Services (Emergency Assistance Services)
Mechanical Problems Mechanical Problems
Refuel when petrol runs out (Fuel cost to be borne by the customer) Refuel when petrol runs out(Fuel cost to be borne by the customer)
Unlock the car when key is left inside Unlock the car when key is left inside
Towing after an Accident Towing after an Accident
Situation e.g. car tire stuck on the side road drain etc. Situation e.g. car tire stuck on the side road drain etc.

Note: The insurance period is limited to one-time use (long-term car contract with over one year period can only use the insurance once a year)

Towing company ready to provide full towing assistance !

Towing service available for distance of up to

① Transportation Cost Car towing cost to repair shop.
Costs for pulling out car with use of lifting cranes etc.
Coverage up to JPY 300,000(※2)
② Delivery Cost Car delivery cost to your home after repair.Coverage up to JPY 150,000 for combined amount of number ② & ③.
※Only number 3 with amount JPY1,000 must be paid on own expense.<
③ Collection Cost Transportation cost to pick up the car after repair.Coverage up to JPY 150,000 for combined amount of number ② & ③.
※Only number 3 with amount JPY1,000 must be paid on own expense.<

(※1)Aioi Nssay Road Service estimate number is based on the actual calculation for car that falls under standard category of our affiliated roadside service providers. Depending on the actual work, car type, weight etc., the tow distance may increase/decrease and cost on own expense may occur.

(※2)If with automobile insurance, it will be 10% of the automobile insurance amount or JPY 30,000 whichever is higher.

In case of a car problem

1. Move your car to a safe place in the event of a car problem.

[On Ordinary Roads]

Park on the shoulder and wait in a safe place behind the guard rail.

[On Expressways]

On expressways and freeways, remember to display the triangle reflector at the back of the vehicle in the event of breakdown or accident. Please wait in a safe place.

2. Call for assistance. (The operator will ask for the following information.)
●Location of the breakdown
On a general road ・Address
・Place name
On a expressway ・Name of expressway
・Direction (between XX Interchange and XX Interchange)
・Kilometer marker (if known)
●Vehicle make,registration number,license plate number and color
●What type of assistance you require(condition of vehicle)
3.Rescue call(use the following methods)
Calling Roadside Assistance(nationwide 24 hours a day)
From a mobile phone, 
fixed-line phone or public phone


Phone charges apply (Fixed phone: 10JPY per minute, mobile phone: 10JPY per 20seconds)

※Calls cannot be made from PHS phones and some IP phones.

※When calling from a mobile phone, charges cannot be qualified as a “free minutes call” included in the basic fee.


You can also send an e-mail from a PC or mobile phone.

Aioi Nssay Insurance Road Service Web site

Expressway emergency phone

Linked to the relevant expressway company

You will be connected to the management office of each expressway. Please request for “Aioi Nssay Insurance Road Service”. Please note that if you request for another company (other than Aioi Nssay Insurance Road Service), you will be liable for paying the company’s road service fees.

Conditions for use of Aioi Nssay Insurance Road Service

Road Service may not be available in the following cases,even if your vehicle is of the applicable type.

1.Legal restrictions
・Illegally modified vehicles and vehicles without license plates.
・If the driver is driving illegally,for example after drinking.
2.State of the vehicle
・Vehicles with special types of key,or opening locks that are not related to operation of the vehicle.
・Vehicles that cannot be towed or transported or vehicles with gross weight of more than three tons.
・Towing or transport of vehicles with no place of delivery,and long-distance transport.
・If hazard or damage may result to luxury goods, perishable goods, or dangerous goods as a consequence of the Road Service.
・In case of dangerous work and in case of difficulty to perform operation with available equipments and vehicles of Aioi Nssay Insurance Road Service (in those cases, as much as possible we will assist to provide information of companies well-equipped to perform the work required).
3.Weather,fire and other geographic situation
・No-go areas and areas impassable to vehicles.
・Areas where it is difficult to operate a vehicle due to snow,flooding,etc.
・Areas where danger area is expected.
・Some islands.

Requests to customers using Aioi Nssay Insurance Road Service

In case of a breakdown or accident on the road, display the triangle reflector in order to prevent secondary accidents.
Expressways and freeways are very dangerous.Wait in a safe place behind the guard rail for the service vehicle to arrive.
Working on expressways and freeways can be very dangerous. Please note that service personnel may need to take safety precautions which can be time consuming.
3.Confirmation of identity
Service personnel may need to see your driver’s license or vehicle inspection certificate in order to confirm your identity.
4.Contacting third parties
Where rescue involves the use of space or property belonging to a third party,please contact the relevant party to obtain consent.
5.Costs incurred by service vehicles
Customer bears the cost of any expenses incurred by service vehicles including parking fees,and ferry boarding fees.
6.Puncture repair
Emergency repair of punctures may not be possible onsite.Please ask when service is available.
7.Peak hours
During heavy rain or snow,or outbreaks of fire when demand for service increases,it may be difficult to make a phone connection,and the service vehicle may take a long time to arrive.

OTS RENT A CAR Enhanced compensation system! Safety and Reliability!

※Collision Damage Waiver & JAF Road Service are standard service for all vehicles.

※Safety Pack is an optional compensation.