Important Notice

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Important Notice

Updated May.24, 2021

【OKINAWA】Notice of Shortening Operation Hours

 Thank you for your continuous support for OTS Rent-a-car. Due to the Covid-19 pandemic, the operation hours of all branches will be affected/shortened. We apologize for any inconvenience caused and thank you for your kind understanding. The revised operation hours are as follows.

▼【Period】May.26, 2021~Jun.20, 2021▼

Branch with shorten operation hours
DFS BranchTemporary closure
Toyosaki Main Office9:00~18:00
Shin-Ishigaki Airport Branch8:00~17:00
Miyako Airport Branch8:00~17:00
Shimoji Island Airport Branch9:00~17:00
Call center※18:00~18:00

※1 Call centers operation hours will be shortened from Jun.1, 2021

※For customers who have made reservations during the affected period with car pick-up at Toyosaki branch, we shall arrange your car pick-up at our Akamine branch.

※For customers who have made reservations during the affected period with car pick-up and car return at DFS branch will remain the same.However,reservations from now on(May.26, 2021)will be arranged at our Akamine branch.

Updated May.08, 2021

【OKINAWA】Notice of Shortening Operation Hours

 Thank you for your continuous support for OTS Rent-a-car. Due to the Covid-19 pandemic, the operation hours of all branches will be affected/shortened. We apologize for any inconvenience caused and thank you for your kind understanding. The revised operation hours are as follows.

▼【Period】May.10, 2021~May.31, 2021▼

Branch with shorten operation hours
Toyosaki Main Office9:00~18:00
DFS Branch9:00~17:00

※For customers who have made reservations during the affected period with car pick-up at Toyosaki branch, we shall arrange your car pick-up at our Akamine branch.

Updated Apr.06, 2021

【OKINAWA】Notice of Shortening Operation Hours

 Thank you for your continuous support for OTS Rent-a-car. Due to the Covid-19 pandemic, the operation hours of all branches will be affected/shortened. We apologize for any inconvenience caused and thank you for your kind understanding. The revised operation hours are as follows.

▼【Period】Apr.07, 2021~Apr.21, 2021▼

Branch with shorten operation hours
Toyosaki Main Office9:00~18:00

※For customers who have made reservations during the affected period with car pick-up at Toyosaki branch, we shall arrange your car pick-up at our Akamine branch.

Updated Mar.12, 2021

【OKINAWA】Notice of Shortening Operation Hours

 Thank you for your continuous support for OTS Rent-a-car. Due to the Covid-19 pandemic, the operation hours of all branches will be affected/shortened. We apologize for any inconvenience caused and thank you for your kind understanding. The revised operation hours are as follows.

▼【Period】Mar.16, 2021~Mar.18, 2021▼

Branch with shorten operation hours
Akamine Branch8:00~18:00
DFS Branch9:00~18:00
Toyosaki Main Office8:00~18:00
Shin-Ishigaki Airport Branch8:00~19:00
Miyako Airport Branch8:00~19:00
Call center8:00~18:00

▼【期間】【Period】Mar.19, 2021~Mar.31, 2021▼

Branch with shorten operation hours
Akamine Branch8:00~19:00
DFS Branch9:00~19:00
Toyosaki Main Office9:00~19:00
Shin-Ishigaki Airport Branch8:00~19:00
Miyako Airport Branch8:00~19:00
Call center8:00~19:00

※For customers who have made reservations during the affected period with car pick-up at Toyosaki branch, we shall arrange your car pick-up at our Akamine branch.

Updated Feb.28, 2021

【OKINAWA】Notice of Shortening Operation Hours

Thank you for your continuous support for OTS Rent-a-car.
Due to the Covid-19 pandemic, the operation hours of all branches will be affected/shortened. We apologize for any inconvenience caused and thank you for your kind understanding. The revised operation hours are as follows.

▼【Period】Mar.01, 2021~Mar.15, 2021▼

Branch with shorten operation hours
Akamine Branch8:00~18:00
DFS Branch9:00~18:00
Toyosaki Main Office8:00~18:00
Shin-Ishigaki Airport Branch8:00~18:00
Miyako Airport Branch8:00~18:00
Call center8:00~18:00

▼【Period】Mar.16, 2021~Mar.31, 2021▼

Branch with shorten operation hours
Akamine Branch8:00~19:00
DFS Branch9:00~19:00
Toyosaki Main Office8:00~19:00
Shin-Ishigaki Airport Branch8:00~19:00
Miyako Airport Branch8:00~19:00
Call center8:00~19:00

※For customers who have made reservations during the affected period with car pick-up at Toyosaki branch, we shall arrange your car pick-up at our Akamine branch.

Updated Jan.20, 2021

【OKINAWA】Notice of Shortening Operation Hours

Thank you for your continuous support for OTS Rent-a-car.
Due to the Covid-19 pandemic, the operation hours of all branches will be affected/shortened. We apologize for any inconvenience caused and thank you for your kind understanding. The revised operation hours are as follows.

Branch with shorten operation hours
Akamine Branch8:00~18:00
DFS Branch9:00~18:00
Toyosaki Main OfficeTemporary closure
Shin-Ishigaki Airport Branch8:00~18:00
Miyako Airport Branch8:00~18:00
Call center8:00~18:00

※For customers who have made reservations during the affected period with car pick-up at Toyosaki branch, we shall arrange your car pick-up at our Akamine branch.

Updated Jan.15, 2021

【Okinawa】Notice of Shortening Operation Hours・Temporary Closure of Office

Thank you for your continuous support for OTS Rent-a-car.
Due to the Covid-19 pandemic, the operation of the following branches will be affected on the mentioned period below.
January 15, 2021 ~ February 7, 2021
We apologize for any inconvenience caused and thank you for your kind understanding.

Branch with shorten operation hours
DFS Branch9:00~18:00
Branch temporarily closed & affected period
Toyosaki BranchJanuary 15, 2021 ~ February 7, 2021 Temporary closure of branch

※For customers who have made reservations during the affected period with car pick-up at Toyosaki branch, we shall arrange your car pick-up at our Akamine branch.

Updated Dec.26, 2020

【OKINAWA】Reduced Operating Hours

Due to the impact of corona virus outbreaks, business hours of our below offices will be shortened from April 29, 2020 to Jan 11, 2021.
We apologize for any inconvenience cause and thank you for your understanding.

Okinawa main islandToyosaki Main Office09:00~18:00

Updated Dec.12, 2020

【OKINAWA】Branch merging notice

Thank you for your continuous support for OTS Rent-a-car Tomarin branch, the branch will be merged with other branches on Dec 20, 2020 (Sun).We are grateful for your continued patronage. With effect from Dec 21, 2020, the business under OTS Rent-a-car Tomarin branch will be transferred to DFS branch or Akamine branch. We apologise for any inconvenience caused and shall continue to provide our best service to you. We appreciate your confidence in us and thank you once again for your kind understanding.

Updated Oct.23, 2020

【Hokkaido】Notice on the relocation of branch address

OTS Car Rental Chitose branch/SUZUKI Car Rental Hokkaido will move to the following address from December 9.

New address2-3-14 Ryutsu Chitose City Hokkaido
Old address1-3-2 Kashiwadaiminami hitose City Hokkaido

※No changes to Shin-Chitose Airport shuttle service.

※Please visit direct to the branch or if you take a train to Chitose and Minami Chitose Stations, we are able to provide free transfer service (except for Lake Shikotsu), please contact us for arrangement.

Updated Oct.03,2020

【HOKKAIDO】Reduced Operating Hours

During 11/1/2020-03/31/2021 winter business hours will be as follows 08:00-1800.We apologize for any inconvenience caused.Thank you for your understanding and cooperation.

New08:00~18:00
Old08:00~19:00

Re:Updated Aug.13, 2020

Information on phishing emails

Recently, there have been several cases of emails with unknown files sent under the name of our company. Unless there are specific reasons, the emails sent by our company will not contain any files, such as payment request, etc. For unidentified emails sent by unknown sender, please do not open the attached files and delete them immediately.

①The sender used ○○○@otsrentacar.ne.jp or ○○○@otsinternational.jp, etc. pretending to send the email under our company.

②This is the sender’s/scammer’s email address (the email sent by our company should only show ○○○@otsrentacar.ne.jp and nothing comes after)

③If there is no specific reason, the company will not send emails with attached files, such as payment request, etc., especially not in the first email that you receive from the company.

The details of the official mail box sent by our company after @ are as follows
・○○○@otsrentacar.ne.jp
・○○○@otsinternational.jp

We advise customers to confirm the sender’s mail box.
Regarding the contents of unknown emails, our company shall not hold any related responsibilities.

Updated Aug.13,2020

【OKINAWA】Regarding shortening operation hours

The operating hours of the following branch will be shortened from August 6 (Thu):

Toyosaki Main OfficeAug 6, 2020 ~ Until further notice09:00~18:00

※For customers who have made reservations on the affected period with car pickup/return time outside the above operating hours, we shall arrange your car pickup/return at our Akamine branch.
We apologise for any inconvenience caused. Thank you for your understanding and cooperation.

Updated Aug.13,2020

【OKINAWA】About Temporary Closure of Office

As Okinawa Prefectural Government has declared a state of emergency, the following branches will be temporarily closed in order to prevent further spread of Covid-19 cases. ※( )Temporary suspension period

Okinawa main island
Tomarin Branch
(Aug.02,2020 ~ Until further notice)
DFS Branch
(Aug.02,2020~ Until further notice)

※Customers with the booking under Toyosaki Main Office will be moved to Akamine Office.
We apologize for any inconvenience cause and thank you for your understanding.

Updated Jun.27, 2020

【OKINAWA】Returning to Normal Business Hours

As Japan’s state of emergency has been lifted, our offices will resume normal business hours as shown below from July 2020.

  
Okinawa main island
Branch NameResume Operation DateOperating Hours
Akamine Branch  (Okinawa main island) July 1, 2020 08:00~19:00
Toyosaki Main Office  (Okinawa main island) July 20, 2020 08:00~19:00
Tomarin Branch  (Okinawa main island) July 20, 2020 08:00~19:00
Miyako island
Branch NameResume Operation DateOperating Hours
Miyako Airport Branch  (Miyako island) July 10, 2020 08:00~19:00
Ishigaki Island
Branch NameResume Operation DateOperating Hours
Shin-Ishigaki Airport Branch  (Ishigaki Island) July 20, 2020 08:00~19:00

※Our offices will still operate under the shortened business hours (8 AM to 5 PM) until the above Resume Operation Date.
※Operation of other offices not shown above will be updated soon.
※Depending on the pandemic situation, please note that the resume operation dates may be subjected to changes.

We apologize for any inconvenience cause and thank you for your understanding.

Updated Jun.16,2020

【OKINAWA】Resume Operation Notice

As the pandemic situation has eased, all branches will resume operations.

Branch NameResume Operation DateOperating HoursBranch Details
Toyosaki Main Office (Okinawa main island) Open for business 08:00~17:00 Details
Tomarin Branch (Okinawa main island) Open for business 08:00~17:00 Details
Akamine Branch (Okinawa main island) Open for business 08:00~17:00 Details
DFS Branch (Okinawa main island) Open for business 09:00~17:00 Details
Shimoji Island Airport Branch (Miyako island) Open for business 09:00~18:00 Details

※Depending on the pandemic situation, please note that the resume operation dates may be subjected to changes.
We apologize for any inconvenience cause and thank you for your understanding.

Updated Jun.02,2020

【OKINAWA】About Temporary Closure of Office

The temporary closures of below branch offices have been extended due to the impact of coronavirus outbreaks.※( )Temporary suspension period

Okinawa main island
Toyosaki main office
(Jun.30,2020)
Tomarin Branch
(Jun.30,2020)
DFS Branch
(Jun.30,2020)
Miyako island
Shimoji Island Airport Branch
(Jun.18,2020)

※Customers with the booking under Toyosaki Main Office will be moved to Akamine Office.
We apologize for any inconvenience cause and thank you for your understanding.

Updated May.21,2020

【OKINAWA】Reduced Operating Hours

Due to the impact of corona virus outbreaks, business hours of our below offices will be shortened from April 20 to Jul 31, 2020.
We apologize for any inconvenience cause and thank you for your understanding.

Okinawa main islandAkamine OfficeCall center08:00~17:00
Miyako islandMiyako Airport Branch08:00~17:00
Ishigaki islandShin-Ishigaki Airport Branch08:00~17:00

※Reservation center will operate from 8AM to 5PM.

Updated Apr.24,2020

【HOKKAIDO】Reduced Operating Hours

In response to the worsening of Covid-19 outbreak, a nationwide state of emergency has been declared. 2From April 27, 2020 to June 30, 2020 the business hours of OTS Rent-A-Car Chitose branch・Suzuki Rental Car Hokkaido will be shortened. We apologise for the inconvenience caused and seek for your kind understanding.

Hokkaido Area
Chitose Airport branch09:00~18:00

※For customers who have already made a reservation, we shall continue to serve you according to your reservation time.
We apologise for the inconvenience caused and seek for your kind understanding.

Updated Apr.1,2020

【OKINAWA】Suspension of Service After Business Hours

The temporary closures of below branch offices have been extended due to the impact of coronavirus outbreaks.
We apologize for any inconvenience cause and thank you for your understanding.

Okinawa main islandToyosaki main officeflights arriving at 19:01 to 23:00
Miyako IslandMiyako Airport Branchflights arriving at 19:01 to 20:00
Ishigaki IslandShin-Ishigaki Airport Branchflights arriving at 19:01 to 21:00

Updated Mar.12,2020

【HOKKAIDO】Notice of Operations Transfer of Chitose Branch

Okinawa Tourist Service Inc., OTS Car Rental Chitose branch will be transferring the operating rights to Carpointbig Suzuki Hokkaido Car Rental from April 1, 2020. All employees will also be transferred to the new management team and continue to provide service to meet the needs of our customers. We look forward to your continued support.

Updated Mar.12,2020

【HOKKAIDO】Hakodate Branch Closure Notice

Due to the rationalization of business operations, OTS Car Rental Company will cease operation of Hakodate branch on March 31, 2020. We are grateful to our customers for their support and patronage ever since the opening of Chitose branch in June 2009 and Hakodate branch in May of the following year. We sincerely apologise for any inconvenience caused and look forward to your continued support and patronage.

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