Important Notice

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Important Notice

【Hokkaido】Notice on the relocation of branch address  Updated on October 23, 2020

OTS Car Rental Chitose branch/SUZUKI Car Rental Hokkaido will move to the following address from December 9.

Chitose Airport branch
New address2-3-14 Ryutsu Chitose City Hokkaido

※ No changes to Shin-Chitose Airport shuttle service.
※ Please visit direct to the branch or if you take a train to Chitose and Minami Chitose Stations, we are able to provide free transfer service (except for Lake Shikotsu), please contact us for arrangement.

【HOKKAIDO】Reduced Operating Hours  Updated Oct.03,2020

During 11/1/2020-03/31/2021 winter business hours will be as follows 08:00-1800.We apologize for any inconvenience caused.Thank you for your understanding and cooperation.

Hokkaido Area
Chitose Airport branch 08:00~18:00

【Information on phishing emails】  RE:Updated Aug 13, 2020

Recently, there have been several cases of emails with unknown files sent under the name of our company.
Unless there are specific reasons, the emails sent by our company will not contain any files, such as payment request, etc. For unidentified emails sent by unknown sender, please do not open the attached files and delete them immediately.
The following is the actual mail that surfaced.

①The sender used ○○○@otsrentacar.ne.jp or ○○○@otsinternational.jp, etc. pretending to send the email under our company.

②This is the sender’s/scammer’s email address (the email sent by our company should only show ○○○@otsrentacar.ne.jp and nothing comes after)

③If there is no specific reason, the company will not send emails with attached files, such as payment request, etc., especially not in the first email that you receive from the company.

The details of the official mail box sent by our company after @ are as follows
・○○○@otsrentacar.ne.jp
・○○○@otsinternational.jp

We advise customers to confirm the sender’s mail box.
Regarding the contents of unknown emails, our company shall not hold any related responsibilities.

【Regarding shortening operation hours】  Updated Aug.13,2020

The operating hours of the following branch will be shortened from August 6 (Thu):

  
Okinawa main island
Affected BranchAffected PeriodOperating Hours
Toyosaki Main Office  Aug 6, 2020 ~ Until further notice 09:00~18:00

※ For customers who have made reservations on the affected period with car pickup/return time outside the above operating hours, we shall arrange your car pickup/return at our Akamine branch.
We apologise for any inconvenience caused.
Thank you for your understanding and cooperation.

【About Temporary Closure of Office】Updated Aug.13,2020

As Okinawa Prefectural Government has declared a state of emergency, the following branches will be temporarily closed in order to prevent further spread of Covid-19 cases.※( )Temporary suspension period

Okinawa main island
Tomarin Branch
(Aug.02,2020 ~ Until further notice)
DFS Branch
(Aug.02,2020~ Until further notice)

※Customers with the booking under Toyosaki Main Office will be moved to Akamine Office.
We apologize for any inconvenience cause and thank you for your understanding.

【Returning to Normal Business Hours】  Updated June 27, 2020

As Japan’s state of emergency has been lifted, our offices will resume normal business hours as shown below from July 2020.

  
Okinawa main island
Branch NameResume Operation DateOperating Hours
Akamine Branch (Okinawa main island) July 1, 2020 08:00~19:00
Toyosaki Main Office (Okinawa main island) July 20, 2020 08:00~19:00
Tomarin Branch (Okinawa main island) July 20, 2020 08:00~19:00
Miyako island
Branch NameResume Operation DateOperating Hours
Miyako Airport Branch (Miyako island) July 10, 2020 08:00~19:00
Ishigaki Island
Branch NameResume Operation DateOperating Hours
Shin-Ishigaki Airport Branch (Ishigaki Island) July 20, 2020 08:00~19:00

Our offices will still operate under the shortened business hours (8 AM to 5 PM) until the above Resume Operation Date.
※Operation of other offices not shown above will be updated soon.
※Depending on the pandemic situation, please note that the resume operation dates may be subjected to changes.
We appreciate your understanding.
We apologize for any inconvenience cause and thank you for your understanding.

【Resume Operation Notice】  Updated Jun.16,2020

As the pandemic situation haseased, all branches will resume operations.

Branch NameResume Operation DateOperating HoursBranch Details
Toyosaki Main Office (Okinawa main island) Open for business 08:00~17:00 Details
Tomarin Branch (Okinawa main island) Open for business 08:00~17:00 Details
Akamine Branch (Okinawa main island) Open for business 08:00~17:00 Details
DFS Branch (Okinawa main island) Open for business 09:00~17:00 Details
Shimoji Island Airport Branch (Miyako island) Open for business 09:00~18:00 Details

※Depending on the pandemic situation, please note that the resume operation dates may be subjected to changes. We appreciate your understanding.
We apologize for any inconvenience cause and thank you for your understanding.

【About Temporary Closure of Office】Updated Jun.02,2020

The temporary closures of below branch offices have been extended due to the impact of coronavirus outbreaks. ※( )Temporary suspension period

Okinawa main island
Toyosaki main office
(Jun.30,2020)
Tomarin Branch
(Jun.30,2020)
DFS Branch
(Jun.30,2020)
Miyako island
Shimoji Island Airport Branch
(Jun.18,2020)

※Customers with the booking under Toyosaki Main Office will be moved to Akamine Office.
We apologize for any inconvenience cause and thank you for your understanding.

【OKINAWA】Reduced Operating Hours  Updated May.21,2020

Due to the impact of corona virus outbreaks, , business hours of our below offices will be shortened
from April 20 to Jul 31, 2020.
We apologize for any inconvenience cause and thank you for your understanding.

Okinawa main islandAkamine OfficeCall center08:00~17:00
Miyako islandMiyako Airport Branch08:00~17:00
Ishigaki islandShin-Ishigaki Airport Branch08:00~17:00

Reservation center will operate from 8AM to 5PM.

【HOKKAIDO】Reduced Operating Hours  Updated Apr.24,2020

In response to the worsening of Covid-19 outbreak, a nationwide state of emergency has been declared.From April 27, 2020 to June 30, 2020 the business hours of OTS Rent-A-Car Chitose branch・Suzuki Rental Car Hokkaido will be shortened. We apologise for the inconvenience caused and seek for your kind understanding.

Hokkaido Area
Chitose Airport branch 09:00~18:00

※For customers who have already made a reservation, we shall continue to serve you according to your reservation time. We apologise for the inconvenience caused and seek for your kind understanding.

【Suspension of Service After Business Hours】Updated Apr.1,2020

The temporary closures of below branch offices have been extended due to the impact of coronavirus outbreaks.

We apologize for any inconvenience cause and thank you for your understanding.

Okinawa main islandToyosaki main officeflights arriving at 19:01 to 23:00
Miyako IslandMiyako Airport Branchflights arriving at 19:01 to 20:00
Ishigaki IslandShin-Ishigaki Airport Branchflights arriving at 19:01 to 21:00

【Notice of Operations Transfer of Chitose Branch】Updated Mar.12,2020

Okinawa Tourist Service Inc., OTS Car Rental Chitose branch will be transferring the operating rights to Carpointbig Suzuki Hokkaido Car Rental from April 1, 2020. All employees will also be transferred to the new management team and continue to provide service to meet the needs of our customers. We look forward to your continued support.

【Hakodate Branch Closure Notice】Updated Mar.12,2020

Due to the rationalization of business operations, OTS Car Rental Company will cease operation of Hakodate branch on March 31, 2020. We are grateful to our customers for their support and patronage ever since the opening of Chitose branch in June 2009 and Hakodate branch in May of the following year. We sincerely apologise for any inconvenience caused and look forward to your continued support and patronage.

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