Important Notice

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Important Notice



【Notice of price revision for optional accessories in Hokkaido.】

① ETC Card Rental Fee (Usage-based)
Before : JPY 324 (tax incl.)
Now : ➡ JPY 540 (tax incl.)


②Camping Equipment
Before
 SET A (Pillow, Pilow Cover, Blanket, Sheet) Free
 Set B ( Chair, Table, Lamp, Tarp Tent, BBQ Stove) JPY3,240/24hr
Now
➡SET A (Pillow, Pilow Cover, Blanket, Sheet) JPY3,240/24hr (tax incl)
 Set B ( Chair, Table, Lamp, Tarp Tent, BBQ Stove) JPY3,240/24hr (tax incl)
 Set A and B maximum rental price is JPY16,200 (5days charge) tax included.
 Rental for 6 days and above will be charged only 5-day price.


③Chitose and Hakodate Drop-off Fee
Before: JPY 9,720 (tax incl)
Now: ➡ JPY12,960 (tax incl)

Revision to the above 3 items will be effective from 1 July 2019.

【About drop-off】

Starting April 1, 2019 a drop-off fee applies for rental cars returning to a different rental office.
Drop-off fee: JPY 1,080
For details, click here.

【About Safety Pack Series】

New insurance options for bookings from January 1, 2019.
Please check your insurance coverage.
For complete details,click here

【Change on the hotel pick-up timing in Okinawa main island】

As of 15 September 2018, hotel pick-up service is now available at below timing.

Applicable offices
Tomarin Office
Akamine Office
Before
08:30 to 17:00
(30min interval)
Now
08:00 to 17:00
(10min interval)

【(Okinawa area) WD class designated rental offices.】

10-seater WD class has been available at all our offices in Okinawa main island, however due to parking restrictions at some of our offices that utilises multi-storey car park, we are limiting the rental location of WD class vehicle to two designated offices as below starting September 1, 2018.
For customers who already made a booking before this date, we will arrange the vehicle at your selected office.

Designated Offices for WD class
Rinku-Toyosaki Main Office
&
Akamine Office Only.

We appreciate your understanding and thank you for your continuous patronage.

【Merger of HA class and EA class】

Our company has been consistently looking into improving our reservation system.
In order to address the needs of different customers, improve service level and increase efficiency, we have decided to implement the merger of the following car classes.
We apologize for any inconvenience caused by the merger and thank you for your support.
【Merger date】1st September 2018
【Merger class】HA class (Toyota Aqua|Honda FIT HYBRID), EA class (Nissan Note e-power)
【After-merger class】HA class

【Akamine branch – Free transfer from Akamine Station】

mono-rail

Akamine office starts to provide free pick-up service from Akamine station very convenient for customers taking the monorail.
Accepting reservations online! We look forward to your visit to Akamine office.
For details, please click here.
※Pick-up service only travels between Akamine station and OTS Akamine office.

【Now accepting bookings outside business hrs.】

Starting March 26, 2018 we will accept online bookings for car rental outside our normal business hours.
Off-hour charge: JPY1,080 per vehicle
When making a booking online on the “Rental Details” page, you can select late rental time / early return time and the nominal fee will be automatically reflected on the rental charge.

【Luggage Storage Notification】

Please note that our luggage storage service, previously offered to customers who rent our vehicles, shall cease with effect from 1st March 2018.We apologise for any inconvenience caused and thank you for your kind understanding.

【Revised Off-hour Fee】

With effect from January 1, 2018, there will be a fee adjustment for car pick up or car return out of business hours.
Revised off-hour fee:
JPY540/vehicle ⇒ JPY1,080/vehicle

All current bookings will still remain at JPY540. However, for bookings made after January 1, 2018, off-hour fee will be charged at JPY1,080.
Thank you for your continued support and trust!

【Tsubogawa branch closure】

left-thanks

Tsubogawa branch will cease operation from February 28, 2018
We would like to thank you
for your continued support
and trust towards OTS Rent-A-Car.

OTS Rent-A-Car Tsubogawa branch ceased operation from February 28, 2018. We are grateful to our customers for their support and patronage ever since the opening of this branch.

From March 1, 2018 onwards, for customers who wish to rent our cars in Naha City, please choose our Tomarin branch (free transfer service for hotels in Naha City), DFS branch (walk-in) or the newly opened Akamine branch (walk-in) which will start operating from March 1, 2018.

We shall continue to provide our best service for our customers! We sincerely apologise for any inconvenience caused! Thank you once again for all the support towards OTS Rent-A-Car.

For customers who have reservation made under Tsubogawa branch

For all affected customers (bookings after March 1, 2018) who have chosen Tsubogawa branch as the car pickup or return location, we will contact you in regard to the change in the branch.

Please click on Our Offices for more information on the branches in Okinawa.

【Akamine branch (Walk-in only) – Newly opened】

Akamine branch will open on March 1, 2018! Only 7 minutes’ walking distance from Akamine station, this is another branch for customers to visit directly. Very convenient for customers taking monorail. We look forward to your arrival in this new branch♪
For more information on Akamine branch (Walk-in only), kindly click here.

akamine

【Hokkaido branches – changes in operating hours】

With effect from January 1, 2018, please take note of the revised closing time:
Chitose Airport branch . Hakodate branch:
Closing Time, 20:00 ⇒ 19:00

For customers who have made reservation, we shall provide the service as per your booking. However, for bookings made after January 1, 2018, please note that the closing time will revised to 19:00. We apologise for any inconcenience caused and seek your kind understanding.

【Miyako branch – Transfer Service】

Miyako branch currently provides hotel and port transfer service but this will cease with effect from January 1, 2018.
This also applies to port transfer service for customers arriving by cruise.
From now on, for customers who come from hotel, port or cruise, kindly make your own way to Miyako branch for car collection and to your next destination after car return.
Transfer service between Airport and Miyako branch will still be in operation.
For customers who have made reservation, we shall provide the required transfer service as per your booking. However, for bookings made after January 1, 2018, no hotel and port transfer service will be provided. We appreciate your kind understanding.

【Branches in Naha City – Transfer Service】

With effect from January 1, 2018, we shall cease port transfer service with cruise arrivals/departures.
From now on, for customers who arrive by cruise, kindly make your own way to branches in Naha city for car collection and to your next destination after car return.
Tomarin branch will continue to provide port transfer service for customers arriving/departing by ferries from/to outlying islands (other than cruises) and hotel transfer service.
For customers who have made reservation, we shall provide the required transfer service as per your booking. However, for bookings made after January 1, 2018, no port transfer service with cruise arrivals/departures will be provided. We appreciate your kind understanding.

【New Zealand branch – car rental】

newzealand

We are pleased to announce our new OTS Rent-a-car New Zealand Branch which have started operating from November 1, 2017!
This branch offers Japan latest Hybrid vehicles and Wagons etc.
In your next holiday trip to Queenstown, please choose OTS Rent-a-car!
For New Zealand website, please click here.

【Child Safety Seat – Chargeable】

With effect from June 10, 2017, all safety seats (Baby seat. Child seat. Junior seat) are chargeable at JPY1,080 each.
Due to increase in demand, a rental charge is required for improvement and maintenance.
We wish to thank you for your understanding and hope for your continued support for OTS Rent-a-car.
For more information on the safety seat, please click here.

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