About Road Service

All vehicles under OTS RENT-A-CAR are insured under The Road Service of insurance companies, assurance of reliability, and relief during emergencies.

All vehicles under OTS RENT-A-CAR are insured under The Road Service so even if the customer were to meet an unexpected incident such as a flat tire or dead battery, they could also have peace of mind.

Details of Road Service

Trouble with vehicle structural equipment

Mechanical problems

Dead battery, engine fails to start, broken timing belt, flat tire etc.

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Flat tire

Service only includes replacement of spare tire (excludes providing new tire)

  • ※※ If there is no spare tire in the vehicle, the vehicle will be towed to the nearest gas station or car repair shop.
  • ※Depending on the situation, there may be a possibility of requesting the customer to make payment first for the repair or replacement of the tire.
  • ※If there is a need to buy a tire, please purchase a tire of the same grade.
  • ※Customers, who pay for the repair or replacement of tire, are required to keep the receipts so as to seek reimbursement upon car return (required to include Premium Safety Pack or VIP insurance)
Trouble with vehicle operation

Vehicle operation problems

Keys locked inside, out of gas.

Towing

Towing after an accident

Free towing within 30km

  • ※The Road Service details under each vehicle may vary across different insurance companies.
Car accident

Breakdown/other problems

Unable to drive due to an accident, trapped wheel

※The Road Service may be unable to provide assistance in some instances. For more details, please refer to “Conditions for the use of The Road Service”.

In case of a car problem

1Firstly, please ensure your safety.

Please move your vehicle to the road shoulder, display the car stop sign and wait at a safe spot.

On Normal Roads Please move your vehicle to the road shoulder, display the car stop sign and wait at a safe spot.
On Expressways Please move your vehicle to the breakdown lane, display the triangle reflector at the back of the car and wait at a safe spot.

2Call for assistance. Please get ready the following information.

3Contact details within and outside business hours

Within business hours
8:00~19:00
0120-34-3732
(OTS Rent-a-car Reservation Center)
Outside business hours
19:01~7:59
For car accident/breakdown that happens outside business hours, please refer to ※1
sticker inside sticker outside

Conditions for the use of The Road Service

Certain vehicles are not under the scope of The Road Service

1Legal Restrictions

2State of the vehicle

3Weather . Disaster . Environment

Things to note while using The Road Service

1Safety Measures

In a case of an accident, please display the triangle reflector in order to prevent subsequent accidents. If the accident happens on the expressway, please wait in a safe spot behind the guard rail for the Road Service staff to arrive.

2Rescue work

It is very dangerous to carry out the rescue work on the expressways. The required safety precautious performed by the service personnel may be time-consuming. We seek for your kind understanding.

3Confirmation of identity

The service personnel may need to check the customer’s driving licence and vehicle inspection certification in order to confirm the customer’s identity.

4Contacting the company under the vehicle

Upon arrival, the rescue staff will contact the company under the vehicle to obtain consent to carry out the rescue work as well as the costs involved.

5Costs incurred by the service vehicles to be borned by customers

For car parking charges, ferry boarding charges for vehicles’ transportation etc., costs incurred by the the service vehicles and all related charges are to be borned by the customers. Thank you for your understanding.

6Peak hours

During heavy snow, rain or disasters, the demand for the customer hotlines may be busier than usual and there may be a delay in the arrival of the service vehicles.

OTS Rent-a-carprovides complete insurance details! Assuring a hassle-free trip with a peace of mind!

※All reservation plans are inclusive of The Road Service.

※Safety Pack is optional with additional cost.

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